Archives: Reviews
“On time, cheerful and courteous. Explained what he would be doing and followed up after he was completed. Professional at all times.”
“Alex was quick and efficient. I now have air conditioning! My cat also has a new friend.”
“We purchased a new MajicPac unit for our condo in 2020. Unfortunately we had several major problems but First Call was always responsive regarding the problems and efforts to repair. We realized early on that this unit was a lemon but stuck with it. The support that First Call (through the owners) gave us was very commendable. We eventually needed to replace the unit. Joel gave us a great deal and as of this time
It has preformed up to our expectations. Thanks to Joel, Julie and all the friendly employees we have dealt with.”
“Technician was here about an hour and serviced my air conditioner. Was professional and personable.”
“Riley was courteous and diagnosed problem really fast I appreciate being cool again. First Call will be our go to HAVAC company for all HAVAC needs.”
“Christian was courteous and prompt he did maintenance on Furnace and AC unit. Capacitor was about to go so he suggested we replace. Very reasonable and good service from Racine First call.”
“Juan was very efficient. He even put on protective footwear before he entered my home. He had to work in pure mud surrounding the ac. Yuk! I’d recommend him to everyone!
Thank you Juan and First Call Heating.”
“The whole crew is top notch , fast response , on-time, courteous , highly recommend these guys Thanks again !!!”
“Called for a problem with our furnace. Riley was there within a few hours. Fixed our problem, very happy.”
“Juan did an excellent job repairing my air conditioner. Highly recommend!”
“This visit was maintenance for our air conditioning system.. My tech Kent was very helpful with an issue with our thermostat. Everything checked out with our system. I found Kent to be very knowledgeable. I have always been satisfied with First Call. Highly recommend them..”
“Did not like the cost of filter . Service man was very polite.”
“Alex seemed to be pretty knowledgeable and explained everything to me and showed me all the parts that would’ve needed to be replaced. He recommended to consider replacing it because the furnace was 18 years old and this problem has been happening every year so I decided to replace it.”
“Very knowledgeable place was spotless very good”
“Christian S did our furnace and AC maintenance. He showed up at the expected time, was very concerned about cleanliness, and did a very thorough job. I always get excellent service from First Call.”
“The team of Dustin and Alex installed a water heater for us they were very pleasant and knowledgeable a job well done!!!!!!”
“Arrived on time. Explained everything. Good job.”
“Always professional and timely. Scheduled a little late in the day, and the tech got an error code on the humidifier, so didn’t get completed. The furnace was complete within the timeframe, and always happy with the personable technicians.”
“Fast and nice. Helpful throughout the process too.”
“On time, polite and friendly. Knowledgeable and professional.”
“Juan is a very nice young man. He explained the problem and I’m very satisfied.”
“Excellent service. Right on time and very friendly.”
“Dustin an Ethan arrived promptly this morning after receiving a text they were on there way, which I found to be very helpful. They were both pleasant and did a thorough job. Dustin was respectful of our home and that was appreciated. Ethan was happy to answer all our questions. They both did a great job, worked well as a team and we were very happy with the service they provided.”
“Chris is absolutely incredible! What a pro! Chris is obviously expert in the field of HVAC but he also has a great customer oriented personality. First Call Heating & Cooling should be proud to have Chris on the staff. I'd take him for my HVAC service needs any time! He's great!!!”
“Riley is a perfect example of why First Call Heating & Cooling is such a great company. His professionalism and friendly demeanor along with his expert knowledge of the equipment I have in my home make him an outstanding employee. Everything about First Call Heating & Cooling is top of the line.! I am so happy with the service I receive every time I have a need. Thank you.”
“Left high and dry by Lee Mechanical. Had purchased a new furnace/ac/Generac. Went to have them serviced only to find out they stopped servicing residential – no notification or referrals. Called First Call and they were very helpful, understanding of my situation, and scheduled my furnace maintenance the next day. Juan was very pleasant to deal with, updated us on the service call, and answered all our questions. Thanks First Call for helping us resolve our situation.”
“ABANDONED by Lee Mechanical, they no longer do RESIDENTIAL. Without notice they have kicked their Loyal Customers to the Curb.
After researching, asking, and talking to several service companies. I chose First Call Heating and Cooling. Chris prepared the Furnace for the season and Drew cleaned my air ducts. This is a Great Company. They will service your heating and air needs.
Shame on Lee. First call will not Abandon You.
Thanks First Call for Being You☘️”
When it’s -8° out, you don’t want to wake up to no heat. Joel and his team were prompt at returning my phone call and getting out to see us. They were able to get the part installed and get us back on track! I love the customer service they have and their genuine care for their clients. Will definitely use them in the future for any issues as well as preventative maintenance!
It is refreshing to know that there are some HONEST service companies out there. Thank You!
I just wanted you to know that the new furnace you installed has made our home more comfortable than it ever was. Even the cold bedroom and bathroom are perfect now! Thank you again.
We have never been more comfortable in home as we are now with the new Waterfurnace system… thank you!!!!
I will recommend your company highly to all my family and friends!
I wanted to give a very warm Thank You (no pun intended). Greg was absolutely fantastic and a pleasure to have in my home to fix my furnace. He walked us through what was occurring. Very professional. You earned a customer and many many referrals as they come. Thank you again!
I could not speak more highly of the man that fixed my furnace today. I will always use your service and recommend you to everyone!
I was very pleased with the service, price, and cleanliness of your service. I also was glad he did not try to sell me things I didn’t need.
I was very impressed! The tech even put shoe covers on before he walked on my new white carpet!
Thank you so much for alerting me to the gas smell in my kitchen while you were here for my annual tune up. The gas company came out and found a bad leak on my stove and I bought a new one. I am very grateful to your technician because I could not even smell it!
Dear First Call, I just want to say THANK YOU for taking the time to help me with my fathers furnace replacement. I just spoke with my Dad and he was VERY pleased as to how professional your technicians were and very impressed at the time frame courtesy. As well as how well they cleaned up when they were done. You should be proud to know that you have some great technicians working for you! Thanks again for all your help!
I have enjoyed your service for the last 12 years!
This was my first experience with your company and I was extremely pleased. Will call you always!
We had First Call install a Trane furnace about six years ago and it has been a great experience. Just had them install a high end A.O. Smith water heater today and they did another great job! Nice install. All the seals on the pipes look nice and clean. New ball valves. They cleaned up well. The guys were knowledgeable, friendly, respectful of my home. Nice guys to talk to and they did great work. I’m very happy and would definitely hire them again.
I appreciate the prompt response and competence in finding my problem right away.
We really appreciated you being able to come out and help us in the BIG BLIZZARD! No one else said they could come out!
Your serviceman fixed my furnace on Christmas day! Enough said.
The process from start to finish was great. Lauren is very knowledge and helpful with answering my questions. The crew who installed the furnace (Ben and Daniel) were professional, fun and answered any additional questions I had. What impressed me as well is it was stated that their boss is a great guy and treats them well. That is so good to hear the employees are valued!
I am extremely happy with choosing them. I’m glad I’ll be nice and warm in winter. Thank you!!!
The technician was very informative on all the options we have to keep our air clean.
The technician was very courteous. He was very neat, efficient and took time to explain what he was doing. This gentleman is to be commended and this is a credit to Trane and First Call.
Thank you for all of your help. I will recommend you to everyone!
Thank you VERY MUCH for your help on my broken boiler system. I’m so impressed from start to finish with ALL that First Call Heating & Cooling did. If EVER you need one person to tell other possible clients how great your company is, let me know! I have an A++++ for your company!
First Call replaced my old furnace with a new, high efficiency model, and they also repaired a minor (nuisance) gas leak coming from old no longer used gas pipes. First Call worked with my schedule to give me a free estimate on all my options-both repair and replacement. Brian even gave me a mini “furnace 101” overview so I could understand the basics of how a natural gas furnace works. I was given multiple options and recommendations for both repair and replacement. I ended up choosing a 95% efficient Trane single-stage furnace. I could not be more pleased with the installation. Installers arrived on time, were courteous, neat and efficient. They were in and out in less than 6 hours! I am very happy with the work First Call did and I would recommend them to anyone who is looking for great service and fair prices.
Very courteous and fast compared to the other companies!