Reviews

  • He was very professional and polite!
    I called because I was having problems with my furnace on a day where the outside temps were in the single digits. Tyler showed up in just a little over an hour from when I called. He was very professional and polite. He quickly was able to address the issue and have the furnace back running. The cost was fair and the service great, I will recommend the First call to others.

    - Carl P.

  • Great Service!
    I called with a furnace not working and Matthew was here in less than 20 minutes. He had it fixed and running well in less than 30 minutes. The service couldn't have been any better. So appreciative and warm.

    - Julia V.

  • the technicians all were great.
    Furnace went out and within two days had a new one installed... Everyone from the nice lady who answered the phone to Brian the sales guy to Dan and Dominic the technicians all were great. Furnace install went smoothly and the job was well done...

    - John F.

  • Nice team that came out to install.
    Nice team that came out to install. I think there are a few things that techs should explain after install, but otherwise they got me in no problem. The young lady that answers the phone is pleasant. The salesman was polite. I would absolutely recommend them.

    - Chito & Cookie C.

  • We've used First Call for years.
    We've used First Call for years. They have always been great when we need service. Recently they installed an Aprilaire unit on our furnace. We received a quote quickly and the unit was installed shortly thereafter. The technician was great. Highly recommend!

    - Jenny P.

  • Highly Recommend!
    I want to thank 1st Call and those involved in working with us to resolve the unfortunate situation with our Aprilaire unit. Special thanks to Tyler who was very responsive in resolving the controller issue.

    - Jim

  • He was a total lifesaver and we would highly recommend!
    At 11 pm the night before we sold our house we switched out our ecobee thermostat for our old traditional one. Then our heat stopped working and the house got cold quick. I texted the first call heating and immediately got a response from Joel who walked us through step by step how to fix the issue. We got our heat on and he didn’t even charge for the hour of time he spent looking at our photos and walking us through everything. He was a total lifesaver and we would highly recommend!!

    - Hope R.

  • guaranteed the work!!!
    We called on Monday morning to make an appointment to have someone look at our furnace, it was making funny noises. They were able to co. e the same day, diagnose the problem, temporarily fix the problem (because they had to order the part) then they came back the next day and put the new part in. Always, concerned with our wishes, our comfort, and they were very helpful answered all our questions, AND guaranteed the work!!! Will recommend them to everyone!!!

    - Eileen A.

  • Staying with First Call as my HVAC provider.
    First Call Heating cared about the fact my furnace kept shutting down. They checked with the manufacturer for updates and revised equipment. Tyler the service manager checked the heating system completely and repaired it properly. He is very professional, responsible, and a reliable technician. Staying with First Call as my HVAC provider.

    - Donna W.

  • pretty good pricing for emergency service.
    Our furnace went out Wednesday morning. We called First Call and Tyler arrived before 11 am. He was very thorough and worked to find the real cause of the problem rather than just trying new parts. He determined it was our gas valve, verified that with the Technical group from the manufacturer and then tested the system with a universal valve. Unfortunately, the valve worked but wouldn't fit in our unit. Tyler set us up with space heaters to keep the house warm and arrived later in the day to install the unit. All fixed and ready for the Holidays! Get job and pretty good pricing for emergency service.

    - John C.

  • First Call should be everyone's first call
    First Call should be everyone's first call for all things heating/cooling. They offer full service from sales to maintenance to repair and are friendly and helpful every single time. We have had over a decade of experience with First Call and every encounter with both the office and service guys has been better than great. Thanks First Call!

    - Melodee M.

  • The service was great.
    Heat wasn't working. Called the emergency line at 630pm, left a message. They called back at 642pm said tech would be here between 7 and 8. Tech got here right at 7! The service was great. I would recommend using them and will in the future.

    - David E.

  • kind, professional, knowledgeable, and even pet my dog.
    A few years back on a freezing January 2am, my furnace quit working. First call was the only company that answered their phone, and a service tech was at my house within an hour, and had it fixed and running again within 30 minutes of arriving. I then used them for tune-ups each spring and fall. Today, at 7 am, my furnace was not working, so I called them. A technician was here within an hour of my phone call, diagnosed the motor was blown and had to order the part. By 2 pm, another tech was her, installed the part, and the furnace is back to work. I've had 5 different techs, each was kind, professional, knowledgeable, and even pet my dog. I highly recommend First Call.

    - Annette P.

  • Their prices were very reasonable.
    Tyler from First Call was very friendly and professional. He went through a complete diagnostic of our HVAC system. I appreciated that he explained the parts of the system and what he was looking for to ensure performance and safety. He quickly found the part that was not working, had the part in his truck and was able to replace it immediately! There was no waiting! Their prices were very reasonable. I highly recommend them!

    - Pamela G.

  • First class service.
    I've used this company for 2 different properties, and they have always been fast and dependable. No long wait time for an appointment, they discuss pricing upfront, with no surprises at the end. All the repair technicians were clean, friendly, and adhered to Corona Virus protocols. I had one instance where the furnace tripped the same code that had been looked at previously. The company sent another tech out the next business day, figured out what the problem was, and I was only charged for the part. First class service. I highly recommend,

    - Racheal K.

  • Their techs were professional and courteous.
    Brought First Call in to move two AC units to the back of the house. One unit would have been almost as expensive to move as to replace with a new unit. They showed up on time and quickly got to work with no milling about. Their techs were professional and courteous. They got the new unit on the same day and did a great job installing it. I would definitely recommend using them if you're looking for service or installation of new AC units.

    - Michael H.

  • We were completely satisfied
    Your air and heating technician Tyler is truly professional. His insight and professional help were beyond the call of duty. He answered all of our questions and his diagnostic abilities to solve some problems we shared with him were outstanding!
    We were completely satisfied and will use ‘First Call’ again. I highly recommend this company and their expert personnel!!!

    - Dominic G.

  • He took the time to explain everything to me
    Our AC was acting up so-called for service appointment to have it checked out and also have the furnace serviced and ready to go for the winter. When Mack showed up he was great about checking everything out and keeping me informed about all that he was doing and finding. He took the time to explain everything to me and answer all questions. Will definitely only use this company for any and all services for our AC and furnace in the future.

    - Brian B.

  • polite, friendly and efficient.
    We have used this company's service for many years, both for our home and a rental house. We have always had a great response in them getting back to us quickly, all scheduling as well as the service crew showing up on time and getting the service done. Every office person and service guy has been polite, friendly and efficient. Would highly recommend to anyone looking for this type of work to be done!

    - Kathy S.

  • My experience with First Call was seamless
    My experience with First Call was seamless from scheduling to the conclusion of my appointment. My technician (Andrew) was so polite, professional and knowledgeable. He took the time to go through my repairs and never tried to up-sale me on things I didn't need. He also took the time to make sure the repairs he made worked properly.

    - Josh J.