Fox Lake, WI
Grant Community High School
College of Lake County
EPA Universal Refrigerant License
Motorcycling, PC gaming, building
Anyone that goes out of their way to help others!
Raised by grandparents, they are the best.
I used to be a pest control technician, also I own 5 motorcycles.
When I am able to solve someone's issue and exceed their expectations. Problem solving and empathy.
Change filter and/or look at your basic trouble shooting sticker we leave on furnaces before calling.
Great preventative tuneup on my air conditioning service for a good price. Never tried to upsell me and was very prompt.
Tyler was very knowledgeable regarding my cooling unit. He was also very helpful as he put new air filters that I had in the basement into my heating units. Tyler was also friendly with a positive personality.
Excellent service from start to finish!!! Giovanni was honest and confident in his assessment tho hard to deliver to a customer. Was not an easy task. Tyler was great in explaining product difference and benefits. Most importantly he and people I did not meet (but so grateful to) scheduled the next day! I was in difficult situation and all coordinated for the best end result. Daniel and Jesus were courteous and very knowledgeable. Excellent customer service from all employees at First Call. I will be giving my recommendation to all!
Tyler and Ben I can not begin to thank you for your knowledge, customer service, and for addressing my Mom's issue so fast. I have personally used First Call for my Heating and Cooling needs for a few years. Everyone I have interacted with at First Call has been amazing. They are honest, through and always fix any concern I have. Their customer service is 2nd to none. They are the best. I highly recommend to everyone.
Great experience. Tyler E. was very professional and friendly.
Tyler is always polite, on point, and efficient. Fully explains everything. Outstanding service.
Truly professional and empathic service that went over and beyond.
Tyler was professional and accommodating. He explained the service needed clearly! Highly recommend!
On time and very thorough. Explained options available and how he could help
What more can I say??? Above and beyond the duties of customer service ! Tyler came out and looked at my furnace that wasn’t working. He was professional, respectful and filled me in on issues going on with the furnace. Tyler is in my opinion... is a 5 *S*T*A*R* employee and no doubt an asset to your company!!!! 💯 % Laurence S. Chess
As usual, First Call went above and beyond to not only fix our furnace problem, but Tyler took the time to explain the issues to me and ask my confirmation before completing the work. Further, he apprised me of the charging options so that I could make an informed decision for the best price. He was clean, polite, knowledgeable, and helpful. I will continue to recommend First Call to anyone needed HVAC work.
Service tech was thorough, friendly and on time
Painless emergency service
Tyler was prompt, knowledgeable, thorough with his job and offered great advice on care of heater.
Very professional, on time, and cost effective
Tyler was very knowledgeable and professional.
Friendly and punctual
Tyler was great. Explained and showed me what he was doing. Gave me options. Checked out the furnace to make sure it was all ok when he was done with the trap problem.
Informative, polite, respectful, did not try to push sales on us, would recommend to friends and family
Great company! They were able to diagnose the same day and we had a new furnace the next morning! A+++
Tyler did an awesome job. Will definitely ask for him again. Did a very thorough job, friendly, answered all my questions patiently and explained everything in layman terms. You are lucky to have such a competent person working for you. I can tell he takes much pride in his job.
Polite, professional, and thorough work!
Tyler was prompt, professional and informative.
Tyler has been to our home before to service our furnace. He is very conscientious. polite and knowledgeable. We did have a glitch this time. However, we called the office and he came back within 20 minutes or so. He diagnosed the difficulty, repaired it, and was on his way.
He was very polite, efficient and easy going. The tech arrived quickly and knew what he was doing. I knew if my secondary heat exchanger was the issue Payne would cover the repairs. You guys didn’t try to sell me a covered fix. I appreciate your honesty by not trying to upset me on a covered fix. As of right now I would use your company again in the future.
Tyler was efficient, thorough, and friendly. Was on time and went the extra mile for us.
I am very pleased to have heat again, thank you. I do have to say that Tyler called me as I was at work to tell me his diagnosis was a new ignitor was in order. His estimate part/labor was $180. I told him to go ahead with it. When I got home, my wife told me the bill was $325??? She did pay the bill and we do have heat, but would have appreciated a more accurate estimate.
Showed up on time, done quickly.
Tyler was extremely professional and explained everything so I could understand what he was doing and what our needs are in the future.
I can’t say enough good about the excellent service we received from Tyler. Absolutely a true professional. Very knowledgeable and courteous. Highly recommend!
Very polite and helpful technician. Little did I know that the furnace had different settings for the "power" of the blower. We have some long duct work in parts of our house and the setting he changed to boost the blower has definitely helped. I didn't even know this was a possibility. I appreciate that kind of knowledge being shared!
Tyler is a very good person and tech. and he represents First Call Very well!!!
Had furnace installed by First Call 5 yrs ago. Have always experienced great service from knowledgeable employees. Tyler was very polite, explained everything he checked on the furnace, and any corrections made. Price for tune up was also competitive.
Excellent, very nice service person. He did an excellent job. Would recommend him to anyone who needs service on furnace.