Mackenzie
Mackenzie
"Mack"
Hometown
Racine, WI
Hobbies
Cars, Hunting, Fishing
Best Advice to Customers
Change your filter
Favorite Part of Career
Meeting new people and working on different equipment all the time.
Local Reviews
Definitely GREAT SERVICE
Cheryl - Mount Pleasant, WI
Megan kept us VERY WELL informed. Mack was our Service technician. He was very knowledgeable and a pleasure to work with. Sure is nice having heat. Thank you BOTH for the EXCELLENT SERVICE. GREATLY APPRECIATED ❣❣
Great service and friendly tech
Marcia - Racine, WI
Tech was friendly and efficient. I requested he 'mask up' and he complied without rancor. Detailed summary of the service call was provided via email.
Heater Check
John - Mount Pleasant, WI
Friendly and knowledgeable
prompt, efficient service
Justin - Racine, WI
Showed up on time, got right to work, did what was needed and left. No messing about, no unnecessary "repairs"...quick, clean, and to the point
Excellent maintenance service call.
Richard - Racine, WI
Mack spent considerable time on explanation and also advice on matters relating to our heating/cooling system. He's a very knowledgeable and personable young man, as is Kevin (?) the trainee.
Great service
William - Racine, WI
It was very efficient and knowledgeable.
Excellent service
Richard - Racine, WI
Cost rather high for Aprilaire filter replacement.
Very good
Kay - Mount Pleasant, WI
Service
Dan - Racine, WI
Mack was great to work with. Very professional
Excellent service.
John - Racine, WI
Excellent service, thorough inspections and very reasonable pricing.
Myrna - Mount Pleasant, WI
Mack is a great technician; he is knowledgeable and provides thorough service.......always pleasant and friendly. He is a great communicator in conveying all service points and findings.
Great service
Susan - Racine, WI
Fast friendly service
Susan - Racine, WI
The technician sent a text that he was on his way. On time friendly service and answered all my questions. I would never have anyone else work on my furnace.
Service
Robert - Mount Pleasant, WI
Service technician did a great job ,cleaned up after himself ,answer all my questions as usual.
Great service explained concerns.
Cathy - Kenosha, WI
Great Service
David - Mount Pleasant, WI
Mack was great! He was on time, answered any questions I had, and was friendly and efficient.
Great company and people
Steven - Racine, WI
Joel, Mack and the whole team. Easy to work with, smart and reasonable. Only company to work on my furnace
Great Service
Mathew - Sturtevant, WI
Extremely professional and courteous with great prices.
Good experience
Justin - Franklin, WI
Great service
Farah - Mount Pleasant, WI
Prompt and efficient service
Always great service.
Nancy - Racine, WI
Mack is always thorough, he explains things so I can understand it and always answers any questions I have
Good service
Dirk - Union Grove, WI
Mack was in and out, quietly and professionally. Not his first visit, nice to see a trusted face.
Great Service
John - Racine, WI
Furnace Tune up
Henry - Sturtevant, WI
Mack was great. Very thorough and polite. He kept his mask on and cleaned up as he left.
Routine service call
Kathy - Cudahy, WI
Very pleasant and professional service call
Service is great
Diane - Mount Pleasant, WI
Great serviceman
Charles - Racine, WI
As is somewhat normal, I followed the serviceman downstairs. He took the time to explain what he was doing, in laymen's terms, which I consider excellent. This gentleman has been to our house before and it is reassuring to see a friendly face.
Very pleasant technician.
Nancy - Racine, WI
First Call has the best customer service. Very easy to work with for scheduling.
Furnace Check up
Dan - Racine, WI
Very pleased with the service. Technician took time to find what the problem was. The technician was on time and very friendly as well as professional.
Great service
Rossie - Sturtevant, WI
Satisfactory,all questory was answer
Winter Service on Furnance
Raymond - Kenosha, WI
Complete the work in a professional and timely manner
Great Service!
Thomas - Union Grove, WI
Our serviceman was very nice, polite, and helpful.
Great service !
Rodney - Mount Pleasant, WI
Mack tuned up my furnace again
Chris - Racine, WI
Mack is great. We have good conversations while he is doing his work. This does not distract him from doing a good job. Hire more people like Mack.
Fast response. Really friendly tech.
Jeff - Franklin, WI
I left a message on voicemail yesterday concerned I might have a cracked heat exchanger. I received a call this morning saying they could have someone out around 2:30 same day. The tech came even earlier with proper notification from the office. I don’t make these calls often, so I can’t compare costs with other companies, but I’ve had First Call do a few tune ups over the last 5 or so years without complaint.
Wonderful service guy!
Jeff - Mount Pleasant, WI
He listened and carefully worked to help solve our problem. Excellent!
Great service
Jonnie - Racine, WI
Mack was our technician, he is friendly, polite, and knows what he’s doing. We would recommend Mack at First Call
Great service
John - Trevor, WI
Good job
Great service,
LaVerne - Racine, WI
First call always has polite, knowledgeable techs. The service is excellent.
Excellent service
Lori - Sturtevant, WI
Mack was very professional, friendly, and did a super quick job. Also explaining all that he did and answered my question about Spring tuneup time. Thank you!
Knowledgeable service
Dennis - Racine, WI
Very thorough
Great Service
Kevin - Racine, WI
Great Service. Mack is awesome
Great Service, by Mack
Debbie - Sturtevant, WI
Great service
Cavell - Racine, WI
First Call continues to deliver excellent, top notch service. Proud to say I’ll continue to use First Call as I have been doing the 12 years we’ve had our home.
Yearly Furnace TuneUp
Lisa - Racine, WI
Mack T was very professional and polite. Consistently asked if I had any questions. Reviewed everything at the end of the service with me.
Quick fix
Nat - Racine, WI
Very prompt, friendly, skilled service.
Cecilia - Racine, WI
We have always had very acceptable, reliable and positive Experience with First Call Technictions. They are well versed and very well trained service techs. The work done by these service mechanics has always been done to our expectations. They are very helpful and always answered any questions we may have had. Honesty and integrity has been experienced in all our contacts with First Call Heating and Air Conditioning. We recommend their services to anyone that expects perfection in service.
Excellent service
Dan - Racine, WI
Mack T
Jim - Racine, WI
Mack was fine. Showed up on time. Went about his business and filled me in with all the details when he was finished.
Very pleasant interaction and service.
Bonnie - Racine, WI
Well, considering my dog took a "nip" at Mack's legs a couple of times, he went about his business and winterized my furnace.
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