We offer 24/7 emergency AC repair service in Racine WI.
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(262) 395-7176
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We offer 24/7 emergency AC repair service in Racine WI.
Give Us a Call
(262) 395-7176
Send Us a Text

Mackenzie


Mackenzie
"Mack"

Hometown

Racine, WI

Hobbies

Cars, Hunting, Fishing

Best Advice to Customers

Change your filter

Favorite Part of Career

Meeting new people and working on different equipment all the time.


Local Reviews

First Call Heating & Cooling Inc Rated 4.9 out of 5 stars based on 159 customer reviews

Map of Mount Pleasant, WI

Definitely GREAT SERVICE




Review of First Call Heating & Cooling Inc

Megan kept us VERY WELL informed. Mack was our Service technician. He was very knowledgeable and a pleasure to work with. Sure is nice having heat. Thank you BOTH for the EXCELLENT SERVICE. GREATLY APPRECIATED ❣❣


Map of Racine, WI

Great service and friendly tech




Review of First Call Heating & Cooling Inc

Tech was friendly and efficient. I requested he 'mask up' and he complied without rancor. Detailed summary of the service call was provided via email.


Map of Mount Pleasant, WI

Heater Check




Review of First Call Heating & Cooling Inc

Friendly and knowledgeable


Map of Racine, WI

prompt, efficient service




Review of First Call Heating & Cooling Inc

Showed up on time, got right to work, did what was needed and left. No messing about, no unnecessary "repairs"...quick, clean, and to the point


Map of Racine, WI

Excellent maintenance service call.




Review of First Call Heating & Cooling Inc

Mack spent considerable time on explanation and also advice on matters relating to our heating/cooling system. He's a very knowledgeable and personable young man, as is Kevin (?) the trainee.


Map of Racine, WI

Great service




Review of First Call Heating & Cooling Inc

It was very efficient and knowledgeable.


Map of Racine, WI

Excellent service




Review of First Call Heating & Cooling Inc

Cost rather high for Aprilaire filter replacement.


Map of Mount Pleasant, WI

Very good




Review of First Call Heating & Cooling Inc


Map of Racine, WI

Service




Review of First Call Heating & Cooling Inc

Mack was great to work with. Very professional


Map of Racine, WI

Excellent service.




Review of First Call Heating & Cooling Inc


Excellent service, thorough inspections and very reasonable pricing.




Review of First Call Heating & Cooling Inc

Mack is a great technician; he is knowledgeable and provides thorough service.......always pleasant and friendly. He is a great communicator in conveying all service points and findings.


Great service




Review of First Call Heating & Cooling Inc


Fast friendly service




Review of First Call Heating & Cooling Inc

The technician sent a text that he was on his way. On time friendly service and answered all my questions. I would never have anyone else work on my furnace.


Service




Review of First Call Heating & Cooling Inc

Service technician did a great job ,cleaned up after himself ,answer all my questions as usual.


Great service explained concerns.




Review of First Call Heating & Cooling Inc


Great Service




Review of First Call Heating & Cooling Inc

Mack was great! He was on time, answered any questions I had, and was friendly and efficient.


Great company and people




Review of First Call Heating & Cooling Inc

Joel, Mack and the whole team. Easy to work with, smart and reasonable. Only company to work on my furnace


Great Service




Review of First Call Heating & Cooling Inc

Extremely professional and courteous with great prices.


Good experience




Review of First Call Heating & Cooling Inc


Great service




Review of First Call Heating & Cooling Inc

Prompt and efficient service


Always great service.




Review of First Call Heating & Cooling Inc

Mack is always thorough, he explains things so I can understand it and always answers any questions I have


Good service




Review of First Call Heating & Cooling Inc

Mack was in and out, quietly and professionally. Not his first visit, nice to see a trusted face.


Great Service




Review of First Call Heating & Cooling Inc


Furnace Tune up




Review of First Call Heating & Cooling Inc

Mack was great. Very thorough and polite. He kept his mask on and cleaned up as he left.


Routine service call




Review of First Call Heating & Cooling Inc

Very pleasant and professional service call


Service is great




Review of First Call Heating & Cooling Inc


Great serviceman




Review of First Call Heating & Cooling Inc

As is somewhat normal, I followed the serviceman downstairs. He took the time to explain what he was doing, in laymen's terms, which I consider excellent. This gentleman has been to our house before and it is reassuring to see a friendly face.


Very pleasant technician.




Review of First Call Heating & Cooling Inc

First Call has the best customer service. Very easy to work with for scheduling.


Furnace Check up




Review of First Call Heating & Cooling Inc

Very pleased with the service. Technician took time to find what the problem was. The technician was on time and very friendly as well as professional.


Great service




Review of First Call Heating & Cooling Inc

Satisfactory,all questory was answer


Winter Service on Furnance




Review of First Call Heating & Cooling Inc

Complete the work in a professional and timely manner


Great Service!




Review of First Call Heating & Cooling Inc

Our serviceman was very nice, polite, and helpful.


Great service !




Review of First Call Heating & Cooling Inc


Mack tuned up my furnace again




Review of First Call Heating & Cooling Inc

Mack is great. We have good conversations while he is doing his work. This does not distract him from doing a good job. Hire more people like Mack.


Fast response. Really friendly tech.




Review of First Call Heating & Cooling Inc

I left a message on voicemail yesterday concerned I might have a cracked heat exchanger. I received a call this morning saying they could have someone out around 2:30 same day. The tech came even earlier with proper notification from the office. I don’t make these calls often, so I can’t compare costs with other companies, but I’ve had First Call do a few tune ups over the last 5 or so years without complaint.


Wonderful service guy!




Review of First Call Heating & Cooling Inc

He listened and carefully worked to help solve our problem. Excellent!


Great service




Review of First Call Heating & Cooling Inc

Mack was our technician, he is friendly, polite, and knows what he’s doing. We would recommend Mack at First Call


Great service




Review of First Call Heating & Cooling Inc

Good job


Great service,




Review of First Call Heating & Cooling Inc

First call always has polite, knowledgeable techs. The service is excellent.


Excellent service




Review of First Call Heating & Cooling Inc

Mack was very professional, friendly, and did a super quick job. Also explaining all that he did and answered my question about Spring tuneup time. Thank you!


Knowledgeable service




Review of First Call Heating & Cooling Inc

Very thorough


Great Service




Review of First Call Heating & Cooling Inc

Great Service. Mack is awesome


Great Service, by Mack




Review of First Call Heating & Cooling Inc


Great service




Review of First Call Heating & Cooling Inc

First Call continues to deliver excellent, top notch service. Proud to say I’ll continue to use First Call as I have been doing the 12 years we’ve had our home.


Yearly Furnace TuneUp




Review of First Call Heating & Cooling Inc

Mack T was very professional and polite. Consistently asked if I had any questions. Reviewed everything at the end of the service with me.


Quick fix




Review of First Call Heating & Cooling Inc


Very prompt, friendly, skilled service.




Review of First Call Heating & Cooling Inc

We have always had very acceptable, reliable and positive Experience with First Call Technictions. They are well versed and very well trained service techs. The work done by these service mechanics has always been done to our expectations. They are very helpful and always answered any questions we may have had. Honesty and integrity has been experienced in all our contacts with First Call Heating and Air Conditioning. We recommend their services to anyone that expects perfection in service.


Excellent service




Review of First Call Heating & Cooling Inc


Mack T




Review of First Call Heating & Cooling Inc

Mack was fine. Showed up on time. Went about his business and filled me in with all the details when he was finished.


Very pleasant interaction and service.




Review of First Call Heating & Cooling Inc

Well, considering my dog took a "nip" at Mack's legs a couple of times, he went about his business and winterized my furnace.

First Call Heating & Cooling, Inc. won the award for Best of Racine County from The Journal Times in 2020.
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