Frequently Asked Questions

• Turn the thermostat setting to heat, raise temperature at least one degree.
• Ensure the power switch at the furnace is in the “on” or up position.
• Ensure the breaker or fuse is not tripped, if it is, re-set or replace and wait 20 minutes to see if unit starts.
• Ensure that the furnace filter is clean and installed in the proper direction.
• Check the outside termination of intake and exhaust pipes for obstruction.

If the furnace still does not run or is not providing heat, call the experts at First Call Heating & Cooling, Inc.

• Turn the thermostat setting to cool, lower the temperature at least one degree.
• Ensure the power switch at the furnace is in the “on” or up position.
• Ensure the breaker or fuse is not tripped, if it is, re-set or replace and wait 20 minutes to see if unit starts.
• Ensure that the furnace filter is clean and installed in the proper direction.
• Check the outdoor disconnect to be sure that fuse is not tripped.
• Check the area around the outdoor unit for debris from grass or other vegetation.
• Check for frost on the refrigerant lines.

If your air conditioner is still not running or is running but not blowing cold air, call the experts at First Call Heating & Cooling, Inc..

A standard 1” air filter should be replaced every 30 days. These can be purchased at home improvement stores, hardware stores on online in our shop.

A media style air filter should be replaced every 6 months. Some can be purchased at home improvement stores and others are only available from your local HVAC contractor. We offer online purchase options, including an auto-ship for convenience

Electronic air cleaners. These are more complex and generally require regular cleaning to keep them performing at optimal levels. Some also have a media filter that does require replacement annually. We are happy to provide specific instructions for your model if you call or email us.

Routine maintenance is one of the best ways to extend the life of your heating system. While nothing in this world is foolproof, it is widely recognized by most experts that maintenance will decrease the number of breakdowns that occur.

Important reasons to schedule annual maintenance:

• Reduce your energy bill by maintaining optimal efficiency.
• Ensure safe operation for peace of mind.
• Helps prevent costly and inconvenient breakdowns.
• Prolong the life of the unit.
• Improve indoor air quality.
• Maintain manufacturer’s warranty.