about us ... our certifications
At First Call Heating and Cooling, we take professionalism to a new level. Our technicians and staff are trained and certified in accordance to some of the most stringent standards in the heating, ventilation, and air conditioning industry. We hire the best of the best, and through a series of industry seminars, training sessions, manufacturer educational series, and continuing knowledge improvement courses we ensure that they are ready for just about any imaginable challenge put forth.
Trane® Certified Comfort Specialists™
First Call Heating and Cooling, Inc. is a Trane® Certified Comfort Specialist™. Look for the Trane Comfort Specialist badge. It indicates an independent Trane dealer of the highest standing -- a dealer who is committed to excellence in every aspect of his business, from installation and service, to customer satisfaction and employee training. Many also have NATE (North American Technician Excellence) certified technicians.
Not just every dealer qualifies as a Trane Comfort Specialist dealer. These independent dealers qualify for this status on a yearly basis by meeting Trane’s standards for customer satisfaction and continuing education. When it’s time to purchase a heating and air conditioning system for your home, look for the mark of a Trane Comfort Specialist dealer.
NATE (North American Technician Excellence)
North American Technician Excellence, Inc. (NATE) is the leading certification program for technicians in the heating, ventilation, air-conditioning, and refrigeration (HVAC/R) industry and is the only test supported by the entire industry.
North American Technician Excellence or NATE is the nation’s largest non-profit certification organization for heating, ventilation, air conditioning and refrigeration technicians. The U.S. Department of Energy endorses NATE. When selecting a new heating or cooling system, choose an Energy Star qualified model.
To earn NATE certification, a technician must pass both a CORE and a SPECIALTY test with a grade of 70% or higher on each. There are 50 questions on CORE tests and 100 on SPECIALTY tests. When a technician passes both a CORE and a SPECIALTY of his choice, he/she is sent a wallet card reflecting the certifications earned or credited, a certificate for the certification earned, and a NATE patch and specialty chevron for the test passed.
If a technician fails one of the two tests, certification is not awarded until the candidate successfully retakes the test failed. The test the technician passed does not need to be re-taken. Tests should not be retaken for 30 days from the original test date to give the candidate time to study and review.
Candidates must complete certification requirements within two years of the first test they passed, or they have to start over. Candidates who do not retake the test they failed lose credit for the test they passed if they do not successfully pass their retest within two years. If two years elapse, and they have not passed both tests, they must retake BOTH.
Energy Star Qualified/Certified Products
ENERGY STAR is a dynamic government/industry partnership that offers businesses and consumers energy-efficient solutions, making it easy to save money while protecting the environment for future generations.
Energy efficiency -- delivering the same (or more) services for less energy -- helps protect the environment. When we use less energy, the less energy we need to generate at power plants, which reduces greenhouse gas emissions and improves the quality of our air. Energy efficiency helps the economy, too, by saving consumers and businesses millions of dollars in energy costs. Energy efficient solutions can reduce the energy bill for many homeowners and businesses by 20 to 30 percent.
Member of The Better Business Bureau Since 1996
First Call Heating and Cooling, Inc. has been a member of the Better Business Bureau since October 1996. This means we support the Bureau's services to the public and meet all membership standards put forth by the Better Business Bureau. Our membership with the Bureau is available to our patrons at all times, and can be viewed by clicking here.
